FAQs
Got any questions?
- Why Have I Not Received My Tracking Number From NZ Post Yet?The tracking number is sent in an automatic email from NZ Post using the email address provided on your order. You will receive this email once the courier has scanned your parcel into their system upon collection from our store. There will be a gap in time between when you receive an email from us informing you “Your Order has been processed” (this means your order has been picked and invoiced but not yet packed) and an email from NZ Post with your tracking number. Packing orders into parcels can take some time, especially during our busier periods and if the products require extensive packaging. Please allow at least one business day from when you received the “order processed” - notification email before contacting us if you haven’t received the tracking number email for your order. Please check your Junk or Other email folders, sometimes the email may be there.
- What are your pickup hours?Once we send you confirmation email stating that items are ready to collect from our store, you can pick up during below mentioned pick-up hours.
Monday - Friday : 9.00am to 5.00pm
Saturday: 10.00am to 2.00pm
Our store is closed on Sundays and public holidays.
Pick-up address: Growth Mitra, 71 London Street, Hamilton Central, Hamilton - 3204 - How can I pay?We will accept the following payment methods.
a) Online payment methods - Mastercard, Visa, Google Pay, Apple Pay, & Bank Transfer.
b) In-store payment methods: Mastercard, Visa, Google Pay, Apple Pay, EFTPOS, Prezzy cards, & cash.
All prices are in New Zealand dollars including GST. - I need help with my order. Who do I contact?Our customer service team are happy to help with any questions or concerns regarding your order.
They can be contacted either by phone or email:
Phone: +64 021 187 9036
Email: contact@growthmitra.com
Customer Service hours are between 9.00am to 5.00pm, Monday to Friday and 10.00am to 2.00pm on Saturdays. - Do you ship internationally?No, we only ship within New Zealand.
- When Will My Click And Collect Order Be Ready For Collection?If you have selected to collect your order form a store, please allow us time to pick and process your order. In some cases, we will need to order in stock from either our stores or our suppliers to complete your order. We aim to have click and collect orders ready within 1-3 business days. If there is a significant delay, we will be in touch to let you know.
- I Would Like To Add A Note/Special Instructions For My Order, How Do I Do This?We are happy to apply your note or special instructions as best we can. Please use the comment box at the bottom of the checkout page to let us know of any information needed to get your order processed right the first time. This can include delivery instructions for the courier or anything else you would like to add. If your request cannot be carried out, we will reach out and let you know.
- Why Is My Order Delayed?We always try to dispatch your order as quickly as possible, Sometimes there are issues that can cause delays which may include:
- Incorrect address has been entered against the order.
- If there are any issues with payment, you will be contacted with alternative payment options. Your order will be popped aside until payment is confirmed.
- Public holidays/courier holidays.
- Lockdowns and other events beyond our control.
- Can I Use My Student Discount On Top Of The Sale Price?Only one discount can be used at a time. We always apply the larger discount so you save more!